I switched over to Exede from Hughesnet five days ago (Saturday) and had a technician out on Saturday, Sunday, Tuesday and Wednesday. There are three issues:
1) The modem has all 4 lights blinking in unison and
2) My speed is slow
3) I cannot use/see some web pages.
Regarding problem 1:
The modem has been switched out three times
The modem power supply has been switched out once.
The LNB was swapped out.
The cable from the LNB to the demarc was swapped out; it is approximately 20 feet long.
The cable from the demarc to the modem was swapped out; it is approximately 45 feet long.
The TRIA shows red with an resistance problem.
Regarding problem 2:
Repeated tests have showed that the fastest download time I am getting is 1.7 Mps. Frequently I am only getting .8. This is using the Wild Blue-preferred test site.
Regarding problem 3
I have a desktop and a laptop both running Windows 7 and both acting in the same exact manner.
When I try to pull up a Youtube video I get an error. When I try to pull up a Fine Woodworking video I get nothing. When I try to view a product video on Rockler.com I get nothing. When I try to view an ecard at Hallmark.com I get nothing. When, I try to respond to a survey I get nothing. When I try various speed test sites I get nothing. In each case, where the video is suppose to be there is only a blank space. Other sites are having similar issues.
I took my laptop to a friend's house this morning who uses ATT DSL and every one of these sites worked fine. I then took it to another friend's house who uses TruVista and all these sites worked fine.
The problem occurs in Chrome, Firefox and Internet Explorer and only on Exede whether I am plugged directly into the modem or into my Linksys router.
I have also been told that at another installation right after mine the technician found the same problem.
This is a severe problem for me since I am taking college courses online.
I am a network engineer with many clients in this area. Some of them are "out in the country" and are eagerly waiting for a report from me on Exede. I would love to get them the extra speed promised but cannot, in all good consciousness, recommend Exede at this time. The extra speed would really help with my providing them remote assistance.
(BTW, did not have any problems with HughesNet except speed (buffering on videos) which is why I switched to Exede--for the speed. I am extremely disappointed.)