I had an error in my billing where I was being charged for the lease monthly instead of a lifetime lease, and yesterday customer service was able to change it (thanks Steve), but the only way they could fix the problem was to cancel my service and re-initiate the service.
They asked me to put in the new customer code to provision the install, but it would then not find the satellite even though it had service five minutes before….
So, they scheduled an installer to come up a week from now to see what is wrong saying that the dish could have been moved…I don’t know, but the modem now see’s zero signal when it previously had a SNR of about 11 .
I’m trying to wrap my head around what could of happened…does anyone know if the customer code sets the modem to only see a particular beam?
I’m just wondering if I’m now set to the wrong beam and this is the cause.