I've had the pro pack for a few years now and while I've not always been impressed with the service slowing down during peak hours it has been adequate for my home business for which I depend on high speed internet access.
I dumped Hughes in about 2008 because they kept loading up the satellite with more and more customers until the service became unreliable. Then they rolled out a new service on a new bird and used that to attract more new customers while ignoring their badly served existing customers i.e. no upgrade discount even... So I went to Wildblue.
I got a new laptop about a month ago and have loaded all my usual software (most of my free and licensed software is disributed through download; packages are about 300MB on average)
Then I bought my fiance' a Kindle Fire with a month of free stuff from Amazon. When she visits on weekends she streams a few TV shows on it and downloads games.
My internet usage is nowhere near what my friends in town do on DSL and cable.
Then I got FAPed on Christmas day with a house full of internet using guests! How embarrassing! At least some of my guests have had metered service in the past and understood. The kids especially were not impressed with my broadband...
Now it looks like I'm going to need to wait the better part of a month to get my speed restored. In the meantime I can't operate my business and will need to install another service so I can operate my business. I think I can get the Hughes system next week through the same installer and even though it's going to be costly I will lose thousands if I can't keep my business going.
Anyway here is my $0.02 on FAP and the thresholds:
1. The 30 day policy seems like a punishment; like a form of detention. I think it would in fact be better to have a 24 hour limit that resets sooner.
2. If a 30 day limit is going to be the deal forever, then we need a GOOD tool to track daily usage with at least a 30 day history chart so we can look back at any time. This should not be the customers responsibility. It's WB policy, they need to spend a little money on a real tool. Please! Asking a non-technical customer to use DD-WRT???
3. There needs to be a way to buy out of FAP. I would gladly pay an overage fee once in a while to keep the service going instead of having it effectively disabled.
4. The GB download limits are not sufficient to provide the broadband experience customers expect. The WB take on this is simply wrong-headed. People on this board are telling the truth and WB had created a scarcity culture that no one buys into anymore. To say on one hand that your bandwidth is fixed and finite while at the same time attracting hordes of new customers is a bit duplicitous, don't you think?
5. You must provide a way for your existing customers to have access to the new technology and higher thresholds or we will be gone and we will carry our sad story everywhere we go ( I did with Hughes, believe me). The internet is evolving and you must evolve with it. Broadband service without big games or streaming video? Right...
Please don't tell me about the "contract" I signed. I'm not interested in legal chicanery, just good internet service. Period. Thanks.
Michael J Koster
Oh, and after reading some on this board, I suggest some of the moderators develop their people skills a bit. You folks are expected to be the adult supervision around here