Thanks for giving us your feedback. That's one of the nice things about this forum is it lets us hear directly from our customers. As you can probably guess, the #1 thing that our customers would like is faster speeds. We are currently working hard towards delivering that with our new satellite, ViaSat-1, which is set to launch next spring. Typically, satellites require about 90 days of testing after they are in orbit, so it will go in service around third quarter next year.
We will be able to offer packages with faster speeds and more available usage.
Our current usage thresholds now are actually really close to the ones you requested.
Value package = 9800 MB (7500 down + 2300 up)
Select package = 15000 MB (12000 down + 3000 up)
Pro package = 22000 MB (17000 down + 5000 up)
We cannot offer unlimited usage, because there is a finite amount of throughput capacity on each beam on the satellite. If we allowed unlimited usage, the 2-3% of the heaviest users would chew up most of the available capacity, and all the rest of the 97-98% of customers wouldn't have capacity available to them. An analogy would be if you were driving your car through rush hour, and suddenly 8 lanes of big-rig, 18-wheelers were all trying to squeeze into one lane, and you had to navigate through that.
When the cable companies and phone companies want to expand their network capacity, they can just go lay more fiber and cable. For a satellite network, we need to launch another satellite, which requires about a three-year lead time and costs a lot of money as you can imagine. We hear you, and we're working on it, but it does require some time to get it done right. Thank you.
Originally Posted by CornPipe75
Official WildBlue and Exede forum moderator
Please note I have changed usernames to "Exede Steve", and do not use this account anymore. Thank you.