Thank you for writing. Would you consider giving us a chance to help you and correct anything that might need it?
Lisa is right, that if the service isn't working right, then something probably needs to be adjusted with the installation of your equipment. There is a warranty on the installation labor for the first 90 days, so it would be free of charge if you are still within the first 90 days.
For what it's worth, we put every advertising message under strict legal scrutiny to ensure that everything is accurate and appropriate.
Official WildBlue and Exede forum moderator
Please note I have changed usernames to "Exede Steve", and do not use this account anymore. Thank you.