What the heck is wrong with the view bill site?

[Devildog201]

I went down the list doing things step by step as suggested and was doing fine until I actually attempted to log onto the view bill site and got this:

Invalid username and/or password. If you ordered your service through a reseller of WildBlue, please contact the service provider shown on your billing statement.

That's what I've been getting all along, so I'm still SOL.

Guess I'll have to call them up and hope for the best. I'm spending way more time trying to get this all running properly than should be required, so I think I'll have to start sending them a bill for time invested.

[wm4bama]

I went down the list doing things step by step as suggested and was doing fine until I actually attempted to log onto the view bill site and got this:

Invalid username and/or password. If you ordered your service through a reseller of WildBlue, please contact the service provider shown on your billing statement.

That's what I've been getting all along, so I'm still SOL.

Guess I'll have to call them up and hope for the best. I'm spending way more time trying to get this all running properly than should be required, so I think I'll have to start sending them a bill for time invested.

As you know that procedure will only work for customers who have service and payments directly to Wildblue...Dish and co-op customers have to work through their system and service reps..

Good luck with calling the customer service number I listed...my wait was less than 15 minutes and the CS reps seem to be aware of the "view bill" problem now and how to fix it..

Did you change your new temporary password to wildblue (all lower case) when you followed the procedure? They didn't tell me it was special for the account reset software to work, but there may be the chance that the reset software triggers on that temporary password being used..

Worth another try, maybe?..

[56wrecker]

Same here...I've been on the phone 4 times with advanced customer support personnel over the last 3 months...they even tried to change the log-in name and password to my view-bill link and log in themselves...no luck...and finally, after a long time trying, each of the CS reps came back from talking to someone and said "Yep, this is a known system problem and we're working on it"..

I just log into my credit card account each month and check the amount I was charged...since there's been no problem I've quit trying to get them to fix the log-in problem..

wm4bama,

I find it very hard-to-believe that YOU finally admitted that WildBlue/Exede system is a goll-darned MESS !!!

just something from a "Red-Neck" COLLEGE-Boy to another "College-Boy".

I'm VERY TIRED of YOU "supporting" the bull-line that us "losers" hear ALL the time....from PAID "Reps" like WBSteve.

Perhaps YOU have had an "awake-moment".

IF SO, GOOD for YOU!!!

-56Wrecker-

[wm4bama]

wm4bama,

I find it very hard-to-believe that YOU finally admitted that WildBlue/Exede system is a goll-darned MESS !!!

just something from a "Red-Neck" COLLEGE-Boy to another "College-Boy".

I'm VERY TIRED of YOU "supporting" the bull-line that us "losers" hear ALL the time....from PAID "Reps" like WBSteve.

Perhaps YOU have had an "awake-moment".

IF SO, GOOD for YOU!!!

-56Wrecker-

So sad to see you so misinformed...if you read my later posts you would know that WB cleared the problem with viewing on-line bills about a month ago and I posted the procedure they gave me to do this...

Others have since used that procedure too..

I can now understand how you chose your username for the forum...your brain was damaged in your '56 wreck..

[MarkTwain]

just something from a "Red-Neck" COLLEGE-Boy to another "College-Boy".

I'm VERY TIRED of YOU "supporting" the bull-line that us "losers" hear ALL the time....from PAID "Reps" like WBSteve.

I'm VERY TIRED of reading your OFF TOPIC postings to OLD threads. Didn't yo mama teach you no manners COLLEGE-Boy? just something from a "Red-Neck" retired COLLEGE-Professor-Man to a whining "LOSER" College-Boy...

How many forums have you been kicked off?

[Note to moderators: this is not a personal attack but merely a commentary on repeated off topic posts to old threads by a particular poster who never seems to have any point other than trying to wreck everything in sight by dropping cow patties everywhere... maybe to attract a BULL? The whole forum field was full of them last night. Just one poster with verbal diarrhea can really stink up a place.]

[momof4girls]

For those of you that it has worked for but i have tried this on four occasions in the last month and even filed a complaint with the FCC. Finally Wildblue sent me copies by mail of my last 6 months of statements because of the FCC complaint, but I still can not view my online bill, even after following these steps. Help would be great but not having internet for more that 6 weeks due to a bad install and no one at wildblue helping get it fixed, then issues with not having a bill and double billing and such. I too am sort of sick of wildblue.

[jrb12571]

For those of you that it has worked for but i have tried this on four occasions in the last month and even filed a complaint with the FCC. Finally Wildblue sent me copies by mail of my last 6 months of statements because of the FCC complaint, but I still can not view my online bill, even after following these steps. Help would be great but not having internet for more that 6 weeks due to a bad install and no one at wildblue helping get it fixed, then issues with not having a bill and double billing and such. I too am sort of sick of wildblue.

FCC won't do nothing and they tried to charge me $120 for termination of Wildblue and they are ones it was terminated by ,but it wasn't temated and called and explained.They said they would take $120 off bill,because I wasn't the one terminated

[jrb12571]

FCC won't do nothing and they tried to charge me $120 for termination of Wildblue and they are ones it was terminated by ,but it wasn't temated and called and explained.They said they would take $120 off bill,because I wasn't the one terminated

That was Wildblue on the terminating part

[Jim]

Hi all! I'm a Wildblue customer that upgraded to Exede a few months ago. I am still unable to view my bill even after several calls to the support team. They were very friendly every time I've called, but have been unable to fix my issue.

I tried the step by step instructions posted by wm4bama and had no luck. I need the detailed Billing in order to be reimbursed by my employer for internet service. Can anyone help me out?

Note: I have asked customer service to send me a copy of the detailed bill, but I have not received one yet.

[Exede Nick]

Hi all! I'm a Wildblue customer that upgraded to Exede a few months ago. I am still unable to view my bill even after several calls to the support team. They were very friendly every time I've called, but have been unable to fix my issue.

I tried the step by step instructions posted by wm4bama and had no luck. I need the detailed Billing in order to be reimbursed by my employer for internet service. Can anyone help me out?

Note: I have asked customer service to send me a copy of the detailed bill, but I have not received one yet.

We are aware of some ongoing issues with the website where you view your bill, Jim. If you can send me a PM with your account information, I can get those bills out to you ASAP. I hope you are enjoying your new Exede service!