Why is Excede so slow?
I am new here so bare with me. I have been a Wildblue customer since 2006 and upgraded to Excede on May 15th. The speeds have been slower then I had excepted 2 to 3 Mbps on tesymy.net. and every day it is getting slower tonight it is 1.7Mbps. See result below from the web site.
When I check my modem this is the numbers:
Rx Power: -43.6 dBm
Rx SNR: 9.9 dB
Cable Resistance: 1.0 Ohms
Cable Attenuation 7.5 dB
Iím not sure what all that means
Usage 10.1gb out of 15.0
When I call customer service they are no help.
I realize the speeds are not going to be 12 Mbps but 1.7 Mbps is a long way off and that. Is anybody else having this issue? When I try calling customer service about speed issues they can not help me solving the problem so I thought I would try the forum to see if anyone else is having the same problem. It is a little frustrating paying out 400.00 + for the install plus being in another two year contract if I'm not getting much different that what I originally had. If I run a test at 3:00am I get numbers in the 11Mbps range
Test was run around 10:00 Eastern Time on 06/13/2012
:::.. Download Test Results ..::ownload Connection:: 1711 Kbps or 1.7 Mbps Download Test Size:: 2.5 MB or 2560 kB or 2621440 bytesDownload Speed:: 214 kB/sTested At:: http://TestMy.net version:12Validation Link:: http://testmy.net/db/FXdEeJpTest Time:: 2012-06-13 22:19:47 Local Time1MB Download in 4.79 Seconds - 1GB Download in ~1 Hours - 31X faster than 56KThis test of exactly 2560 kB took 11.968 seconds to completeRunning at 13% of hosts average (Wildblue Communications)User Agent:: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; BRI/1; .NET CLR 2.0.50727; .NET CLR 3.5.30729; .NET CLR 3.0.4506.2152) [!]