Calvinlives, we all can understand your discontent and your reservations. Please be patient and watch to see if the system becomes to your liking. I for one look at all sides, the happy customer, the discontented customer and those who are middle of the road because every single view, including yours, is important. It is called feedback. One thing that I have to say though is I do not understand how you can criticize a system you do not have. Have you actually used the new system or are you going with "the herd" of people who hate it? Please enlighten us how you came to your point of view.
I agree Shane. I was just as pessimistic as calvinlives from reading post of those having problems until I decided the ones with problems were much in the minority. I finally decided that with the basic plan being the same price I would rather take my chances with the dap and enjoy the faster speeds. I did consider canceling my service and signing up with Dish to get the extra 2.5GB dap but had heard much more complaints about dish csr than wildblue's csr. I also am hoping wildblue will at least increase the dap from 7.5 tp 10GB as I cannot see how they can allow dish to give their customers a better service. (Listen up WB Steve) In the meantime I am certainly enjoying watching a youtube video without any buffering throughout the video. If what wm4bama mentioned about the possibility of the compression making for lower usage proves to be true then we will have a fantastic upgrade.
That, coupled with what others have said regarding service and bandwidth allowances--and the fact that there is no operational usage meter in place--I have no intention of making a "blind leap of faith" into the arms of the not so customer oriented ViaSat. With that history, would you?
"If what wm4bama mentioned about the possibility of the compression making for lower usage proves to be true then we will have a fantastic upgrade."
If that is true, why would ViaSat/WB not make that clear in their advertising? They have nothing to lose by doing so. Unless of course they don't want too many old WB customers to sign-on yet? Otherwise it makes no sense.
You shouldn't have to "follow up" on anything. One call to make the order should suffice. Any other calls should be initiated by WB/Excede or the installer. You shouldn't have to jump through hoops to get service!
Recovery Act-Commercial, Viasat-1, Beam 332, Green River, WY Gateway, Salt Lake City, UT AcceleNet server