I Love Exede

[Phainein]

Often it's better to see how the new model operates in the field before you plunk down your hard earned cash

Only way to find out; see your neighbors, the ones with that larger and brand new WB dish.

[calvinlives]

Only way to find out; see your neighbors, the ones with that larger and brand new WB dish.

That's an excellent suggestion, except for one thing: None of my neighbors have the "larger and brand new (Exede) dish." The neighbor to my north has a WB dish like I do as well as my neighbor to the south. I doubt that either of them will plunk down more money for a new install. I don't live among wealthy people. They don't have a lot of extra money in these times to pay for the latest high-tech toys if their present system is working. Also, although my local dealer has had some new installs and upgrades in the area, I have yet to see one of those "larger and brand new Exede dishes."

[wilsone3156]

As stated in my earlier post about the new system; I upgraded on the 9th of February and have had only one major problem with the system that they sent someone out within three days and I was up and running again in the matter of an hour or so; I love the speed that I am getting; I happen to be on the recovery act and have the Gold plan. Mines work just find in bad whether as well as, in good whether. My only complain about WB system is the fact that I am not able to review my bill or make changes to my account. If they would fix that then I would be on happy person all the way round but overall, the system is great for me.

[calvinlives]

As stated in my earlier post about the new system; I upgraded on the 9th of February and have had only one major problem with the system that they sent someone out within three days and I was up and running again in the matter of an hour or so; I love the speed that I am getting; I happen to be on the recovery act and have the Gold plan. Mines work just find in bad whether as well as, in good whether. My only complain about WB system is the fact that I am not able to review my bill or make changes to my account. If they would fix that then I would be on happy person all the way round but overall, the system is great for me.

What are you paying and what are the details of the "Gold Plan"?

[wilsone3156]

On the Gold you get up to 4mb's down and up to 1 mb upload; the cap is 37 GB's and the price is $79.99 a month.

[jamizer]

Very nice plan...

[BooneCtyBeek]

I like mine, too. FaceTime on the iPad is great. I am going VOIP this week.

[Shane]

My only complain about WB system is the fact that I am not able to review my bill or make changes to my account. If they would fix that then I would be on happy person all the way round but overall, the system is great for me.

The reason you are unable to access that is that the installer did not set up your login like he should have. Call support and have them help you set up your login and then you should be able to review your bill and access your account online. It is a requirement for the installer to do so as per ViaSat training.

[wm4bama]

The reason you are unable to access that is that the installer did not set up your login like he should have. Call support and have them help you set up your login and then you should be able to review your bill and access your account online. It is a requirement for the installer to do so as per ViaSat training.

Actually the Review bill online system is down for most Exede customers. I've been on the phone with advanced tech support over the past two months and have been told it's a known issue and they're working on it...

And, this month, for the first time, I did not get an email from WB telling me how much my current bill is, and the log-in link to view it online..

I guess they are too embarrassed to send out that email with a link that does not work...I logged into my credit card account and verified the correct amount was charged...

Don't know why it's taking so long (almost 3 months now for me) for them to fix this problem, but it probably has a very low priority compared to the other issues they are working on.

[Shane]

HMMMM That is the first that I have heard about it. We have installed and setup several customers, as recent as this week, who have had no trouble accessing their accounts. Maybe it is a problem that is not network wide.