Could be for upgraded Exede12 customers...maybe it works for new customers or for all Exede5 customers...but the problems happened when I upgraded and for some reason they assigned me a new account number, cancelled my old Anik/Value Pak account number, and have never been able to view my bill online.

I can get to the "Manage my account" page OK, it shows the correct account number I have now and allows me to update/change passwords or any other function, but when I log into the "View my bill" page it always says "Username or Password not recognized"..

The advanced tech team tried everything they knew, including creating their own password, but still could not log in themselves...always comes back as "a known" problem and they're working on it..