Called last night after the RFD TV Live show (they are offering $50 off for new customers and $75 off for existing customers for 24 hours -- ends tonight at 8pm Central). So I'm glad I waited. :P
The rep was nice and informative but sadly I could barely hear her. I don't know what is up with their headphones. I finally just told her I couldn't hear her and she spoke louder in the microphone but that really didn't help. Didn't someone else have problems hearing the rep when they called to upgrade a while back?
She flat out told me the new plans and what they consist of. So I know people can't complain this time around that WB didn't tell them how much data they are getting. But I'm not sure if she explained what happened if you went over... I may have missed it. I took the 7.5GB plan. She asked if I wanted to do the monthly lease or pay upfront.. I said monthly and she told me my bill would be $59.94 a month.
On the RFD TV program Erwin Hudson said it should take an hour to upgrade (but didn't it take some of you like 3-4 hours to be upgraded?) Someone called in the show and asked about usage and how would they keep track of it. Erwin Hudson said that ViaSat is developing a usage meter program that will run in your taskbar and would be released in the next "few weeks". Finally. Other callers was praising the service.. no drive by callers dissing the service or complaining about the caps. I'm sure the calls were screened.
I am scheduled to upgrade this Saturday (24th).