Need Help!

[Kitty]

I responded to a telephone call in late January to upgrade my WB to the new, faster service, and my credit card has been charged the preliminary fee, as they said it would, but I haven't heard back from them since. Then I read several posts on this forum that seemed to say that some of us will have to get our own installer; I have no idea who to call to do that, because the people who installed my original WB satellite are no longer there. I'm anxious to get the faster speeds, and have been trying to wait patiently, lol, but now I'm worried that WB has either forgotten about me, or expects me to get an installer myself.

Any help/advice will be appreciated.

[amdman]

I responded to a telephone call in late January to upgrade my WB to the new, faster service, and my credit card has been charged the preliminary fee, as they said it would, but I haven't heard back from them since. Then I read several posts on this forum that seemed to say that some of us will have to get our own installer; I have no idea who to call to do that, because the people who installed my original WB satellite are no longer there. I'm anxious to get the faster speeds, and have been trying to wait patiently, lol, but now I'm worried that WB has either forgotten about me, or expects me to get an installer myself.

Any help/advice will be appreciated.

I would call customer service to find out the status. You would need to contact an installer only after they give you all the information of the package you want. They will then give you the installer to contact to set up installation of the upgrade.

[Kitty]

Thank you so much for your response, Amdman! I'll get in contact with customer service.

God Bless!

[sattech]

You should be able to get all set up by calling Customer Care, you should not have to find your own installer. If you have difficulty with this, please PM WBSteve and he can help you resolve it.

[Kitty]

Thank you for your response, Sattech!

God Bless.

[Kitty]

The installers are scheduled to come on Thursday and upgrade my system; I'm so thankful and happy!