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Thread: Need Help!

  1. #1

    Default Need Help!

    I responded to a telephone call in late January to upgrade my WB to the new, faster service, and my credit card has been charged the preliminary fee, as they said it would, but I haven't heard back from them since. Then I read several posts on this forum that seemed to say that some of us will have to get our own installer; I have no idea who to call to do that, because the people who installed my original WB satellite are no longer there. I'm anxious to get the faster speeds, and have been trying to wait patiently, lol, but now I'm worried that WB has either forgotten about me, or expects me to get an installer myself.

    Any help/advice will be appreciated.

  2. Default

    Quote Originally Posted by Kitty View Post
    I responded to a telephone call in late January to upgrade my WB to the new, faster service, and my credit card has been charged the preliminary fee, as they said it would, but I haven't heard back from them since. Then I read several posts on this forum that seemed to say that some of us will have to get our own installer; I have no idea who to call to do that, because the people who installed my original WB satellite are no longer there. I'm anxious to get the faster speeds, and have been trying to wait patiently, lol, but now I'm worried that WB has either forgotten about me, or expects me to get an installer myself.

    Any help/advice will be appreciated.
    I would call customer service to find out the status. You would need to contact an installer only after they give you all the information of the package you want. They will then give you the installer to contact to set up installation of the upgrade.
    Wildblue since Nov.2005/Exede March 2012/Apple Macbook Pro/Asus RT-N56U Router/

  3. #3

    Default

    Thank you so much for your response, Amdman! I'll get in contact with customer service.

    God Bless!

  4. Default

    You should be able to get all set up by calling Customer Care, you should not have to find your own installer. If you have difficulty with this, please PM WBSteve and he can help you resolve it.
    * WildBlue Premier Installing Dealer * WildBlue Enterprise Dealer-VAR * Dish Network * Directv * Home Theater and Network Specialist www.blacksheepsatellite.com www.sattraffic.com www.wildblue1.com www.topwildbluedealer.com www.wildbluesales.com www.exede-sales.com www.viasatsales.com
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  5. #5

    Default

    Thank you for your response, Sattech!

    God Bless.

  6. #6

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    The installers are scheduled to come on Thursday and upgrade my system; I'm so thankful and happy!

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