I am a Wildblue customer through directv and five days ago my connection slowed down. I called directv and was told that my connection was slowwed because I was at 72% of bandwidth and that once I got below 70% speed would return. I called back the next day and was told it was now 75%. After that I found the usage meter and I have been at 74% for the past couple of days.
When I read the FAP it says that speeds will be slowed at 100% and remain slow until back below 70%. Based on my first call I don't believe I have been over 100%. When I pointed this out to Directv they said the policy had changed and that the speed was slowed over 70%. I was told that Wildblue was updating their website to reflect the new FAP terms.
Has the policy changed?
I would like to talk to Wildblue directly but when I enter my account into the customer service line it tells me I am a wholesale customer and to go talk to Directv. I feel like I am getting the run around and would like an explanation as to what the current policy is, whether I triggered it and how I need to manage my account to prevent this in the future.
I feel like using the usage meter and the current FAP from the website wont get me there since the usage data provided to me leads me to believe I have not exceeded the FAP limits.
Please help me understand this.