I am into technology alot and I always find new things that could be added or remove to make something better. I was sitting here the other day and I was going over the WildBlue Website and Fap and so on and I noticed some things that could be changed to improve the service and make alot of customers more happy or as some would say "It's fine the way it is" but not me though since things can always be improved no matter what.
Here are the Suggestions I have which are numbered....
1. I think the 30-Day bandwith Data usage of a customer should be linked to their Billing cycle so their usage is reset every time their are billed instead of every 30-Days since some months have 31-Days. This will eliminate some customers from possibly going over their limits for the month.
2. 2nd I think that the FAP should be looked over and redone. I noticed that there is a few things that sound to strict. For one, if the customer gets to their bandwith limit for the month, then instead of a violation, they should get their access limited to Dial-up speed and remain that way until their next billing date and then be reset.
3. As for the Bandwith Limits, I will say they are ok at where they are. Some may say they need more bandwith but others may say it's ok where they are at. I say wait until the new sat company takes control and updates the whole sat thing then maybe you may get more bandwith. Who knows yet.
4. This one is actually an issue for me and may be for some others but every time I call WildBlue Customer Service, if I get a Woman on the line, half the time it seems they don't get what I am talking about and it seems I don't get my problem solved. But when I call back and get a male customer service agent, my problem is always solved right away and they always know what I am talking about. I am not trying to put down women now but I have to say, if a woman wants to work for any company, make sure you know what the customer is talking about before you take on the call.
5.I noticed that on the packages that each package has it's own set download and upload speed. I think that all the packages should have the same speed. It's too confusing to remember what speed you have on what package you are on. Also I noticed that I never get to half the speed that is said to be what I can get for my package. Even at night when hardly anyone is on, it's still the same. I have tried many different methods to try and speed it up here and even used the WildBlue Optimizer but no luck. Maybe my computer is needing a clean out. Who knows. LOL
I had some other ideas and suggestions but I can't remember right now so I will come back once I remember.
Thanks everyone for your time to read this and also post suggestions you may have since I am curious as to what others think to on these matters.